What is Customer Portal?
Customer Portal is a customer portal specifically designed for Manufacturing and Distribution businesses.
Add value to your customer service by providing customers with a self service
portal that delivers exactly
what customers want. With Customer Portal, you can get your enterprise up and running in weeks, not months.
Does Customer Portal interface with our Oracle eBusiness Suite?
We provide a “off the shelf” interface to the Oracle eBusiness Suite.
This interface can be customized to fit your exact needs.
Does Customer Portal interface with other legacy systems?
Customer Portal can be setup to interface with any legacy system.
Do I need a legacy system to use Customer Portal?
No. Customer Portal can be installed as a stand-alone system.
Are hosting services available?
Yes. We have partnered with Revion Hosting services. Together we provide complete
turnkey implementations. Our packages include all hardware, communications, security, backup,
database licensing, and application software required for a complete end-to-end solution.
Can Customer Portal be installed within our network?
Yes. Our hosted solution is an option, but if you like, Customer Portal can be installed and
hosted on your companies network.
What can customers do with Customer Portal?
> Check Order Status
> Place Orders
> Browse Catalogs
> Pay Invoices
> View Invoice History
> View Order History
> View Payment History
Do I have control over the graphics and user interface?
Yes. Customer Portal provides easy to use administrative tools that give you complete
control over the user experience.
Can I turn on/off features of Customer Portal?
Yes. Customer Portal has many easy options to control the features to implement and
control the user environment.
How is security controlled using a portal or Workbench?
Our software was specifically created for Business-to-Business Enterprise Class corporations. Security has been
build into every aspect of our software and services. From physical access to final customer transaction security has
been considered. Contact us for detailed information and a White-paper about our security
Does Customer Portal support Private Catalogs and Products?
Yes. Catalogs and Products can be setup to be customer specific to control
proprietary products and improve customer service.
Does the portal support multiple pricing options?
Yes. Customer Portal supports a wide variety of pricing options including public and private pricing.